Our “Site(s)” are our websites and online applications.
2. INFORMATION WE COLLECT
Generally, the personal information we collect and store consists of your name, address (including email address) and contact details (which may include home, business and mobile phone numbers). It is possible that where a specific product or service is involved, we may collect personal information from you that relates to that particular product, class, service or event.
The information that we collect from you when you interact with us online depends on the tasks you complete on the site or product. From time to time, you may be able to interact with us anonymously or by pseudonym. However, if you choose not to provide us with certain personal information, we are unlikely to be able to provide you with the products or services that you want or to respond to your inquiry.
(a) Browsing sites and using our products/services
When you visit and browse through our site or use our products/services, we collect data for statistical and maintenance purposes that enable us to evaluate the performance of our site or products. Such general information includes:
- the number of users visiting our Site or using our products and the number of pages viewed;
- the date, time and duration of visits; and
- the path taken through our Site.
This information will not identify you and we will not combine it with any information in a manner whereby we can identify you.
(b) Applying, enquiring on a product or service, requesting information online or using “contact us”
In order to process your online application for product or service information, we need to obtain personal information from you. When completing the Enquiry Form or requesting other product or service information from us, you will need to complete an online form on this site. Our online forms will ask you to provide personal information for contact purposes, for example, your name, own address, e-mail address, telephone number (which may include home, business or mobile numbers) and purchase information. You will have the right to choose whether or not to provide additional personal information.
You can contact us by e-mail via the link on this site. You can choose whether or not to provide personal information other than your name and email address.
3. HOW WE COLLECT INFORMATION
Oishi collects personal information in a number of ways, including:
- When you request information concerning a product/service of interest to you, make other inquiries or place an order for our class, products or services;
- When you attend an event, enter a competition or participate in a promotion;
- When you register your purchase(s) so you can receive all the benefits to which your purchase(s) entitles you;
- When you enter your personal details on our websites (for example when you sign up to receive our newsletters)
- When you provide information via fax or over the telephone or in documents such as order forms;
- When you provide feedback on our products or services;
- When you engage with us by social media, such as by posting on our Facebook page;
- From third parties such as our related companies, contractors and agents;
- From sources of information which are available to the public;
- From records relating to the use of our service, product or class
Any information which is not capable of identifying you, such as the number of users visiting this site, is collected through code embedded in the pages of this site.
Other information, such as browser type, is included in a “Cookie”. Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for record-keeping.
Most Internet browsers are set to accept cookies. If you would prefer not to receive cookies you are able to adjust your Internet browser to disable cookies or to warn you when cookies are being used.
Oishi also gathers information from our websites or other websites. This information is put together for reporting purposes. Any characteristics which are capable of personally identifying the user are removed.
The information is gathered in order to enable us to examine Internet trends and demographics, to conduct market and statistical research, to help us to develop better products, to get to know our consumers better and to assist in improving the structure and ease of use of our websites.
This site may include hyperlinks that enable you to access a number of other websites and online applications operated by Oishi or by our related companies.
Where this site includes hyperlinks to third-party websites not operated by Oishi, we recommend that you read the privacy and security provisions relevant to those sites in order that you understand how those organizations will deal with your personal information. We are not responsible for the content or privacy practices of those third-party sites.
4. WHAT WE DO WITH YOUR INFORMATION
We may use your personal information to:
- identify you and to assist you in your use of our products, services and website services;
- provide the services and information relating to Oishi and its products that you require;
- administer and manage the services we provide;
- gain a better understanding of your requirements in order for us to provide you with better and more personalized information suited to your needs, including sending you personalized messages about special offers and invitations from Oishi and its partners;
- process any job application submitted by you;
- research and develop our services, and
- maintain and develop our business systems and infrastructure including testing and upgrading of these systems
5. HOW PERSONAL INFORMATION IS STORED
Oishi takes great care to protect your privacy. Any information stored in documents or on Oishi systems is protected from unauthorized access by the use of a number of security procedures including user passwords.
While we aim to use our best efforts to secure and protect your personal information held by us, we cannot guarantee the security of any such personal information that is provided or transmitted to us by you. Any such provision of information is at your own risk.
6. DISCLOSURE OF YOUR INFORMATION
Oishi may disclose your personal information to organizations outside of Oishi and those organizations may be located (and your personal information may be disclosed) overseas. These disclosures are made subject to suitable protection for privacy and confidentiality being in place. The organizations to which we would usually disclose your information include:
- A purchaser or successor entity in connection with the sale of Oishi or a related body corporate, or a business unit owned by Oishi or a related body corporate, or the sale of substantially all of the assets of Oishi or a related body corporate.
- Third-party organizations who have been retained by Oishi to assist us in providing services to you including the delivery of our services or products.
- Suppliers, agents and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;
- Market research, marketing and/or telemarketing service providers;
- Our professional advisers, for example, our auditors and lawyers, as well as our insurers;
- Government, regulatory or other organizations to whom we are required to disclose your personal information by law; and
- Our related companies and product partners where we have received a product complaint or claim, for example, to our contract manufacturers, logistic service providers or other third parties in the supply chain, who may be located overseas, depending on where the relevant product or part was manufactured.
7. ACCESSING AND CORRECTING YOUR INFORMATION
Oishi takes reasonable steps to ensure that any personal information we collect, disclose and use is as up to date as possible. However, it is important that you advise us of any changes to your personal information or if there are any errors in the personal information we hold about you.
Subject to certain exceptions allowed by law, everyone who has provided personal information has the right to access that personal information.
8. MAKING A PRIVACY RELATED FEEDBACK
If you have any concerns about our handling or treatment of your personal information or if you believe that your privacy has been breached, please contact us by writing to us at the email address below, setting out the nature of your complaint. We will investigate your complaint and endeavor to provide you with our response within a reasonable time of receiving your complaint. If after receiving our response, you still consider that your privacy complaint has not been resolved, you may refer your complaint to the Personal Data Protection Commission, Singapore at http://www.pdpc.gov.sg/.
9. CONTACT INFORMATION