LEADING ICE CREAM GELATO MANUFACTURER AND WHOLESALE SUPPLIER IN SINGAPORE SINCE 2003
ENG
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. GENERAL INFORMATION
We operate from Monday to Sunday, 8.30 am – 4.30 pm. Please note that we are not a retail store, so we request that you order in advance at our Online Store, by emailing sales@oishi.com.sg, submitting a response via the contact form, or by WhatsApping us.
We are a manufacturing facility and as such we are unable to accept walk-in customers. If you’d like to collect an order from our factory please order in advance at our Online Store and select “Self-Collection” during checkout. You will be prompted to select your preferred pick up date & time.
Alternatively, please contact us by emailing sales@oishi.com.sg, submitting a response via the contact form, or by WhatsApping us.
No, anybody can buy our products subject to the MOQ within the listings.
Yes we have offers and promotions for large events. Please contact us by emailing sales@oishi.com.sg, submitting a response via the contact form, or WhatsApping us with your event requirements and our Events Sales Team can assist.
2. PURCHASING, ORDERS AND PAYMENT
There is no minimum order amount for both delivery and self-collection.
Free delivery is available for orders above $150. For orders with value below $150, a delivery charge of $40 is imposed.
No, please contact us by emailing sales@oishi.com.sg, submitting a response via the contact form, or by WhatsApping us if you have any special order requirements.
If you would like to make changes to your order, you may contact orders@oishi.com.sg indicating your name and contact number as given within the order so as to allow us to get back to you as soon as possible.
Please note that changes to the order have to be made maximum 2 working days before delivery.
We accept payments via credit cards and PayNow.
Yes, for other products and services not available through our online store, please contact us by emailing sales@oishi.com.sg, submitting a response via the contact form, or by WhatsApping us.
Yes, please contact us by emailing sales@oishi.com.sg, submitting a response via the contact form, or by WhatsApping us to set up a meeting.
3. DELIVERY AND SELF-COLLECTION
All orders should be placed before 5pm, 2 days in advance.
| Order Day | Cut Off Time | Production Day | Delivery Day |
|---|---|---|---|
| Monday | Before 5PM | Tuesday | Wednesday |
| Tuesday | Before 5PM | Wednesday | Thursday |
| Wednesday | Before 5PM | Thursday | Friday |
| Thursday | Before 5PM | Friday | Saturday |
| Friday | Before 5PM | Saturday | Monday |
| Saturday | Before 12PM | Monday | Tuesday |
| Saturday | After 12PM | Tuesday | Wednesday |
For urgent orders, please contact our sales team by emailing sales@oishi.com.sg, submitting a response via the contact form, or by WhatsApping us.
Yes, you will be able to collect the purchases yourself at our factory. Please select the Self-Collection option when making your purchase from our online store.
Address:
Oishi Manufacturing Pte Ltd
8A Admiralty Street #05-34/35/36
Food Xchange @ Admiralty
Singapore 757437
Opening hours:
Mon – Fri, 8.30 am – 4.30 pm
We deliver to all locations within Singapore.
Yes, delivery services are available from Mondays to Sundays, including Public Holidays.
4. PRODUCT-RELATED
We only use halal certified ingredients in manufacturing our products.
All our products are halal certified. Only permissible food items and ingredients are used. We do not use any alcohol, pork, lard or pork derivatives (pork gelatin) in any of our products.
Our factory is a Halal-certified facility by MUIS. The factory does not process any alcohol, pork, lard or pork derivatives (pork gelatin) in the manufacturing of any of our products.
Each specific flavour has their respective allergens outlined within each listing. Should you require further clarification about a particular product or flavour, please reach out to us by emailing sales@oishi.com.sg, submitting a response via the contact form, or by WhatsApping us.
Please store all ice cream products in a freezer below -18°C.
Please store all gelato products in a freezer below -18°C.
No. Ice cream / gelato must be stored in a freezer, below -18°C.
The shelf life of our ice cream / gelato products is printed on the packaging so you can easily check the manufacture and expiry dates. (Please note that the shelf life assumes that you store the product correctly in a freezer below -18°C. If the product melts, the shelf life is no longer valid.)
| Product | How to Store | Shelf Life |
|---|---|---|
| Ice Cream | In freezer, below -18°C | 12 months |
| Gelato | In freezer, below -18°C | 12 months |
| Sorbet, Vegan & Keto Ice Cream | In freezer, below -18°C | 12 months |
| Frozen Lava Cakes | In freezer, below -18°C | 12 months |
| Frozen Waffles | In freezer, below -18°C | 12 months |
| Frozen Soft Serve Liquid | In freezer, below -18°C | 3 months |
Frozen Lava cake:
Using a microwave, place the frozen cake on a microwave-safe dish and cover it with a damp cup. Then, reheat on medium heat for about 40 seconds or until the middle is soft.
Frozen Waffles:
Preheat the oven to 160°C. Place frozen waffle in oven and bake for 15 minutes.
Yes, please contact us by emailing sales@oishi.com.sg, submitting a response via the contact form, or by WhatsApping us. Samples will only be provided to wholesale clients.
5. BULK & WHOLESALE ORDERS
Yes, please contact us by emailing sales@oishi.com.sg, submitting a response via the contact form, or by WhatsApping us.
Yes, please contact us by emailing sales@oishi.com.sg, submitting a response via the contact form, or by WhatsApping us.
